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Booking Terms & Conditions

Acceptance of Terms and Conditions

  • These terms and conditions apply to all contracts entered into between Green Planet Forest School Ltd (“GPFS”) and its customers.

  • At the time you make a Booking, you will be deemed to have accepted and agreed to these Terms and conditions and charges. They will commence on the date your Booking is made.

  • At the time you make a Booking, you will be deemed to have accepted and agreed to Cambium Sustainable’s Information and Terms and Conditions and charges as detailed on your booking form. They will commence on the date your Booking is made.

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Booking

  • All Bookings must be made using the Booking Form on the Website unless otherwise agreed between the Parties.

  • Check you are eligible before you book. We assume you have done so, and we may decline an application if the eligibility criteria turn out not to be met.

  • By making a Booking, you agree to attend all Attendance dates as detailed at the time of booking; to complete the portfolio of work required; plan and deliver a course of 6 pilot Forest School sessions at your own setting; and arrange an assessment of your own Forest School session delivery.

  • If some or all of the Attendance dates are missed, you will not be able to complete the course or receive sign off for your course qualification.

  • If you do not complete the portfolio of work required; plan and deliver a course of 6 pilot Forest School sessions at your own setting; arrange an assessment of your own Forest School session delivery, you will not have completed the course criteria and will not receive sign off for your course qualification.

  • All Bookings are subject to review by GPFS. Upon review, if a Booking is deemed not to meet the eligibility criteria, is unsuitable or does not meet GPFS’s safety and safeguarding polices, GPFS reserves the right to cancel that Booking. If a Booking is cancelled by GPFS, an explanation of the review outcome will be provided to the customer by email.

  • When you purchase a Forest School training course, GPFS may contact customers with onboarding instructions and details about the service you have signed up to. GPFS may also send you future correspondence to let you know about future sessions and/or any changes. All data is handled in accordance with the GPFS privacy policy.

  • Following receipt of your Booking, GPFS will send you a Booking Confirmation Email. Please ensure that your email address is supplied correctly at the time of your Booking otherwise GPFS will be unable to send the Booking Confirmation Email.

  • Upon receipt of the Booking Confirmation Email, you must check carefully to ensure the information contained within it (such as the dates and location booked). If any information contained within the Booking Confirmation Email is incorrect you must inform GPFS within 48hours of receipt of your Booking Confirmation Email, or straightaway if your booked date is in less than 1 days time. GPFS will use all reasonable endeavours to make any changes required.

  • If you do not advise us within 48hours of receipt of the Booking Confirmation Email of any inaccuracies, GPFS shall assume that the information contained within the Booking Confirmation Email is correct.

  • If you have not received your Booking Confirmation Email from GPFS within 48 hours of making your Booking please contact us.

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Payments

  • The amount to be paid by you will be detailed at the time of Booking, and will include a registration fee which is subject to VAT and is NON REFUNDABLE.

  • Payment is due in full at the time of Booking and by making a booking you agree to make payment in full.

  • If full payment is made at the time of booking, the registration fee is included in that amount.

  • If a deposit is paid online at the time of booking, an invoice will follow for the remaining balance, which is due for immediate payment.

  • The deposit covers the registration fee.  The deposit is subject to VAT and is NON REFUNDABLE.

  • A Booking is not guaranteed until payment has been received in full by GPFS.

  • GPFS accept payment via credit card, debit card and bank transfer.

  • ​All Bookings must be paid in full before the commencement of your Booking.

  • Learners will not be enrolled onto a course, provided with any learning materials, or able to attend a course until payment has been made in full.

  • Interest may be charged on any fees not paid within 30 days of the invoice date.

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Cancellations and Refunds 

  • If you wish to cancel your Booking, you must do so by email to training@green-planet.co.uk. Please note that sending an email does not mean that your Booking has been cancelled, any changes and cancellations will only be accepted and made once confirmed by GPFS by email. Please note changes or cancellation requests left by voicemail, sending a text/WhatsApp, or sending a message via any other messaging system will not be deemed as relevant notice and therefore will not be actioned. 

  • It is not GPFS’s policy to issue refunds for cancellations of any Bookings. It may at its discretion and by prior agreement, transfer a Booking to an alternative date, and this will be subject to any additional associated fees, administration fees, and a re-registration fee. The original registration fee is NON REFUNDABLE and NON TRANSFERRABLE.

  • If a cancellation occurs more than 14 working days before your Booking commences, the registration fee is NON REFUNDABLE.  A refund or credit of the remaining course cost may be made at GPFS’s discretion.

  • If a cancellation occurs less than 14 working days before your Booking commences, the registration fee and full course cost are NON REFUNDABLE.

  • If a cancellation occurs on the start date of your Booking; after the first Attendance date has started, or at any point during the booked course dates, no credit, transfer or refund will be issued. This applies to any reason including illness, and any factors of outside influence i.e. transport issues.

 

Changes to a Booking by GPFS

  • GPFS reserves the right to cancel any Booking after review if it is deemed not to meet the eligibility criteria, is unsuitable or does not meet GPFS’s safety and safeguarding polices, GPFS reserves the right to cancel that Booking. In these circumstances, the registration fee is NON REFUNDABLE. Any refund of any other amounts paid will be at the discretion of GPFS.

  • GPFS reserves the right to modify any Booking due to adverse weather conditions, low attendance, the venue becoming unavailable, or any other unforeseen circumstances, either before or on the day. 

  • GPFS reserves the right to cancel any Booking due to adverse weather conditions, low attendance, the venue becoming unavailable, or any other unforeseen circumstances, either before or on the day. 

  • Any such changes or cancellations made by GPFS will not automatically give rise to any entitlement to a refund. You will either be transferred to another session (subject to availability) or a credit will be added to your account towards a future GPFS session, which remains valid for 12 months from the date of issue.

  • GPFS reserves the right to cancel any Booking part way through a session, or any future Booking, in the event of unacceptable behaviour of an Attendee in accordance with the GPFS Behaviour Policy (available upon request).

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